1. Introduction
Welcome to 411BZ COM INC dba 411bz.ai ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website analysis and optimization services.
By using 411bz.ai, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
We collect the following personal information when you use our services:
- Contact Information: First name, last name, email address, phone number
- Business Information: Organization name, job title
- Account Information: Username, password (encrypted)
- Payment Information: Processed securely through Stripe (we do not store credit card details)
2.2 Website Analysis Data
When you submit a website for analysis, we collect:
- Website URLs you submit for analysis
- Publicly available website content and metadata
- Website performance metrics
- SEO and AEO optimization data
2.3 Usage Information
We automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent
- Referring website
- Date and time of access
3. How We Use Your Information
We use your information to:
- Provide website analysis and optimization services
- Generate and deliver reports
- Process payments and manage subscriptions
- Send service-related notifications and updates
- Respond to customer support inquiries
- Improve our services and develop new features
- Send marketing communications (with your consent)
- Comply with legal obligations
- Prevent fraud and ensure security
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
4.1 Service Providers
- Supabase: Database and authentication services
- Stripe: Payment processing
- Resend: Email delivery
- OpenAI, Anthropic, Groq: AI analysis services
- Vercel: Hosting and infrastructure
4.2 Legal Requirements
We may disclose your information if required by law or to:
- Comply with legal processes
- Protect our rights and property
- Prevent fraud or security issues
- Protect user safety
5. Data Security
We implement industry-standard security measures:
- SSL/TLS encryption for data transmission
- Encrypted storage of sensitive data
- Regular security audits
- Access controls and authentication
- Secure API integrations
- Regular backups
6. Data Retention
We retain your information:
- Account Data: Until you request deletion or 3 years of inactivity
- Analysis Reports: 2 years from generation date
- Payment Records: 7 years (legal requirement)
- Usage Logs: 90 days
7. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update inaccurate information
- Deletion: Request deletion of your data
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing emails
- Restriction: Limit how we use your data
- Object: Object to data processing
To exercise these rights, contact us at privacy@411bz.ai
8. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences
- Analyze website usage
- Improve user experience
- Provide personalized content
You can control cookies through your browser settings.
9. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected data from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.
11. GDPR & CCPA Compliance
For EU Users (GDPR): You have additional rights under GDPR, including the right to lodge a complaint with a supervisory authority.
For California Users (CCPA): You have the right to know what personal information we collect, delete your information, and opt-out of sale (we do not sell your data).
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or website notice. Continued use of our services after changes constitutes acceptance.
13. Contact Us
For privacy-related questions or requests: